BIBI!

Hi, my name is Catalin. How may I help you? [09:55:38 AM]
nancy dang: hi [09:55:43 AM]
nancy dang: how are you? [09:55:53 AM]
nancy dang: after I edit ...I burn dvd..but..khen i playback...DVD no sound..only picture..may you help me? [09:57:03 AM]
Catalin: Where exactly are you playing it back? On a DVD player or on the computer? [09:57:45 AM]
nancy dang: I playback on a DVD player [09:58:11 AM]
Catalin: Please play it on a computer and tell me if the same happens. [09:58:27 AM]
nancy dang: yeah [09:58:38 AM]
Catalin: The same happens? [09:59:27 AM]
nancy dang: wait ..please [10:00:39 AM]
nancy dang: on the computer...hear voice [10:02:26 AM]
Catalin: That means the DVD was created properly. The problem lies within your DVD player. [10:02:44 AM]
Catalin: You could try to update the DVD player's firmware. [10:02:52 AM]
nancy dang: how to update DVD player? [10:03:17 AM]
nancy dang: all the DVD ...playback ,,ok [10:03:40 AM]
nancy dang: only this DVD..no sound [10:03:53 AM]
nancy dang: now I try again thic DVD on DVD player.. [10:04:29 AM]
Catalin: To update the firmware, you have to go to the website of the manufacturer of your DVD player and follow the firmware upgrade procedure from there. [10:05:16 AM]
nancy dang: ok [10:07:37 AM]
nancy dang: I just check. [10:07:51 AM]
nancy dang: in the sofware studio [10:08:44 AM]
nancy dang: change volume [10:09:05 AM]
nancy dang: I see 3 colums [10:09:30 AM]
nancy dang: the first colum...It's work [10:09:56 AM]
nancy dang: the second and the third..no work.. [10:10:27 AM]
Catalin: I'm sorry but you'll have to rephrase. What are you referring about exactly? [10:10:55 AM]
nancy dang: ok [10:11:09 AM]
nancy dang: when i edit ..done [10:11:44 AM]
nancy dang: I preview on the computer [10:12:00 AM]
nancy dang: the DVD before...I see on the change voice...2 columes ..work [10:13:12 AM]
nancy dang: this DVD..when I playback..I see on the change voice...2 colume ..no work.. [10:14:01 AM]
nancy dang: this DVD..only work..the first colume [10:14:33 AM]
Catalin: I'm sorry but i do not understand. Please rephrase. [10:15:57 AM]
nancy dang: ok [10:16:05 AM]
nancy dang: on the toolbox... [10:16:21 AM]
nancy dang: I collect the change voice [10:16:46 AM]
nancy dang: the change voice..have 3 columes [10:17:09 AM]
Catalin: What columns are you referring to exactly? [10:18:37 AM]
nancy dang: the fist colume..work [10:18:58 AM]
nancy dang: 2 columes no work [10:19:14 AM]
Catalin: What columns, please? Where exactly? [10:19:52 AM]
nancy dang: the colume in the change voice [10:20:12 AM]
nancy dang: toolbox.....change volume.. [10:20:46 AM]
Catalin: What is a "colume", please? [10:22:01 AM]
nancy dang: the first colume ..ok [10:22:21 AM]
nancy dang: the second and the third..no work [10:22:42 AM]
Catalin: What do you mean by "colume" exactly? [10:23:02 AM]
nancy dang: wait ..please [10:24:19 AM]
nancy dang: toolbox.....change volume... [10:26:49 AM]
nancy dang: in the change volume have 3 columes [10:27:08 AM]
nancy dang: the 1....ok [10:27:46 AM]
nancy dang: the 2 and 3...no work [10:27:58 AM]
nancy dang: how to fix...the 2 and 3? [10:28:23 AM]
Catalin: What are referring to when you say "columes"? [10:29:41 AM]
Catalin: I'm sorry but i really do not understand. [10:29:48 AM]
nancy dang: ok [10:29:55 AM]
nancy dang: Toolbox....ok [10:30:17 AM]
nancy dang: I select...change volume in the Toolbox [10:31:10 AM]
nancy dang: the window pop up... [10:31:47 AM]
nancy dang: in the window pop up have three columes [10:32:41 AM]
nancy dang: each colume have icon [10:35:28 AM]
nancy dang: the 2 colume have icon speaker [10:36:13 AM]
nancy dang: the 3 colume have icon music [10:36:47 AM]
nancy dang: and 2 this columes no work [10:37:10 AM]
nancy dang: now I try again [10:38:16 AM]
nancy dang: on the left in the software studio [10:38:38 AM]
nancy dang: the icon speaker.. [10:39:09 AM]
nancy dang: 3 columes in the icon speaker of the software studio [10:39:49 AM]
nancy dang: may i speake with you? [10:41:03 AM]
nancy dang: may I talk with you? [10:41:29 AM]
Catalin: Those are the sound overlay sliders. Those work only if you have sound in the sound overlay timeline. [10:44:59 AM]
Catalin: Those are separate from the normal sound so it's ok if they do not appear as working. [10:45:14 AM]
nancy dang: ok [10:45:44 AM]
nancy dang: the sound overlay sliders..how to get it? [10:46:53 AM]
Catalin: You have to put sound on the two additional timelines in Studio. On the storyboard view, you have two additional timelines below (one with a speaker icon and one with a musical note icon). You have to put sound there for the two sliders to become active. [10:48:05 AM]
nancy dang: ok [10:50:04 AM]
nancy dang: I can not slide the level.. [10:52:24 AM]
nancy dang: when I review DVD [10:54:28 AM]
nancy dang: the voice I add ok [10:54:46 AM]
Catalin: You cannot do anything with them if you do not have the additional sound timelines filled with sound. You'll find more details about this in the manual. [10:54:46 AM]
nancy dang: the voice in the film..no work [10:55:01 AM]
nancy dang: may you give me the link about this problem? [10:56:13 AM]
Catalin: You cannot do anything with them if you do not have the additional sound timelines filled with sound. You'll find more details about this in the manual. [10:56:13 AM]
nancy dang: ok [10:58:00 AM]
nancy dang: thanks for help me [10:58:49 AM]
Catalin: You are welcome. Good-bye. [10:59:14 AM]
nancy dang: bibi [10:59:24 AM]
'nancy dang' disconnected ('Concluded by End-user'). [10:59:44 AM]